Customer Service
7×24-hour Round-the-clock Technical Support
Respond to the full-cycle needs of equipment operation around the clock and provide uninterrupted all-round technical service guarantee.
Paid On-site Installation & Training Service
Provide customized paid services including door-to-door equipment installation, commissioning and operation skill training on demand.
Real-time Technical Guidance via Remote Video
When encountering technical problems during equipment operation, you can contact after-sales engineers to get instant guidance through video connection.
Authorized Remote Equipment Diagnosis Service
With the equipment network-connected and authorized, after-sales engineers can remotely access the robot to check various parameters and configurations, so as to quickly identify problems and provide solutions.
Multi-channel Rapid Problem Feedback Channel
You can submit encountered problems via Email or online platform, and we will forward your problems to after-sales engineers immediately to deliver solutions as soon as possible.
Technical Support
Company Purpose: Everything is for you !
Technical Training
Service Plan
Dual-Mode Customized Training: Effectively Empowering Equipment Operation and Maintenance
Free In-house Technical Training
We provide clients with free technical training services. We will cover the accommodation and catering expenses during the training period; the client shall bear the travel expenses of the participating personnel and relevant translation costs on its own.
Customized On-site Technical Training
Professional technical engineers will be assigned to your site to provide comprehensive services covering equipment installation, commissioning and professional technical training for your operators. The client shall cover the travel, visa, translation fees and labor costs of our technical personnel.